Frequently asked questions

The lottery is a fun and engaging way to help raise essential funds for Everton in the Community, the beneficiary charity, which delivers vital services across Merseyside.

Yes, every entry in the Everton in the Community Lottery has an equal chance of winning, and the winning numbers are drawn at random using a Gambling Commission approved Random Number Generator.

You must be aged 18 or over to enter the Everton in the Community Lottery.

Unfortunately, we cannot claim Gift Aid on funds raised through the lottery.

These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent your unique numbers.

Within 21 days of registration you will receive a confirmation letter and welcome pack which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.

Following registration, it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

When taking payments Everton in the Community use a secure payments system provided by our External Lottery Manager. This ensures your details are taken in a safe and secure manner when you enter the lottery online.

We advise to call our helpline on 0151 319 4039 and we will be able to assist you and confirm whether or not a payment was taken successfully.

You can play our lotteries for as long as you wish. Following successful payment, you will continue to be entered into the draw(s) as long as you have monies available against your number.

Once the draw has taken place, winners are notified by email or post.

If you match 4 digits or more, you will be sent your winnings automatically, either directly into your bank (if playing by Direct Debit), or via a cheque sent in the post.

If you match 3 digits you will be sent an email to confirm your win and your temporary 5 prize entry lottery numbers for the following week's draw.

If you would like us to re-send your lottery numbers to you, please CONTACT US.

You can cancel your membership by calling the Lottery Helpline on 0151 319 4070 or by emailing lotteries@evertonfc.com and we will advise you further.

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

To speak to someone about a potential gambling problem contact the Be Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org for further information.

If you have any concerns, please get in touch with us at 0151 319 4070 or lotteries@evertonfc.com and we will endeavour to answer any queries you may have.

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our Rules page

For questions about the lottery or your lottery membership, please call our Lottery Helpline on 0370 050 9240 (Mon – Fri 9am – 5pm)

Alternatively you can email us at lotteries@evertonfc.com.